Here’s my latest article on McKnight’s Long-Term Care News: The psychology behind good customer service (and why it’s more important than you think) At the front desk, the workers were having an argument. Some residents watched the proceedings with interest and others with expressions of alarm. A waiting family member shifted from one leg … Read more
Here’s my latest article on McKnight’s Long-Term Care News: The very anxious resident: A team approach “My mother was kicked out of her nursing home again,” my cousin told me. “They said they couldn’t handle her.” I phoned Cousin Belle’s new number in the afternoon. “They didn’t give me my pain medication,” she said … Read more
Join Dr. El this Thursday in Connecticut! The Connecticut Association of Health Care Facilities is sponsoring a talk on Meeting the Needs of Younger Residents Thursday, April 24th, 2014 at 9am at the Crowne Plaza Hotel in Cromwell, CT For more information and to register: CAHCF.org
Here’s my latest article on McKnight’s Long-Term Care News: I finally visit a Green House (and it blows my mind!) In my last post, I discussed culture change and its positive impact on the mental health of the residents, particularly at Eden Alternative facilities. I recently also had the opportunity to tour a Green House, which I’d … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Stuff I’ve done for residents as a long-term care shrink Many of us in long-term care think of our jobs as a calling. We handle the day-to-day tasks and the business as usual but also get a lot of energy and joy out of taking our … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Using psychology to reduce roommate conflicts: A handy guide “My roommate is driving me crazy with his oxygen machine. I haven’t slept in days.” “Her husband stays in the room all the time, even when she’s in rehab.” “She always leaves the window open and I’m … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Instilling Hope: Needed for contentment, helpful for long-term care operations “I hope Santa brings me a Sony DS,” my 7-year-old told me the other day. I can tell you right now that Santa is not bringing her a video game player, but I didn’t want to … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Improving your customer service for the holidays As the holiday season draws near, more families will be passing through your doors to visit their loved ones at your facility. Out-of-town relatives will be making annual trips and locals will be taking the children to see Grandma … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Would you want to live in the LTC home where you work? I used to live in a fabulous old fourth-floor walk-up apartment in Manhattan. When I moved out of Manhattan to a borough of New York City for an elevator building with a laundry room … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Same-sex couples: Are you and your staff prepared? Probably not Last week, McKnight’s staff writer Tim Mullaney wrote about the new Medicare guidance that guarantees that same-sex married couples can live in the same nursing home. Perhaps, like many of our current opposite-sex married couples, they’ll share the same room … Read more