Business Strategies

5 Secrets Your Line Staff Doesn’t Want You To Know (in Long-Term Living Magazine Online)

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Check out my latest article, featured in Long-Term Living Magazine Online: Click-clack. Click-clack. The administrator’s shoes made a sound distinctly different than the rubber-soled heels of the nursing staff, alerting everyone to a foreign presence. Forced smiles and stiff greetings ensued. As the elevator doors closed, and the administrator disappeared behind them, the line staff … Read more

10 Anticipated Psychosocial Needs of Baby Boomers: Dr. El in Long-Term Living Mag

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Check out my article on the 10 anticipated psychosocial needs of baby boomers, now a web feature on Long-Term Living Magazine online.   10 anticipated psychosocial needs of baby boomers Consider these changes as LTC adapts to the next generation by Eleanor Feldman Barbera, PhD We’ve heard the rumblings of the coming generation in the voices of … Read more

McKnight’s FREE Webinar Tomorrow, 7/12 at 1pm: Taking Stock of New Survey Realities

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McKnight’s Long-Term Care News describes their “Super Tuesdays” series as “online webinars where industry professionals speak about a subject that matters to those in the Long-Term Care industry.’  Below is info about tomorrow’s program.  If you’re interested in a Super Tuesday on a mental health topic, please let them know: http://www.mcknights.com/contact-us/section/277/ Tuesday July 12th at 1pm, … Read more

Technology for Nursing Home Residents

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I recently read an article about how the aging of baby boomers is causing some technology companies to focus on products geared toward older adults, often with the goal of helping them remain independent and at home for longer periods of time.  But what about those older adults already living in nursing homes?  What would help them be more … Read more

Nursing Homes: Set Up a Skype Call Center for Holiday Cheer

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Looking for a great, inexpensive way to create some good will and holiday cheer at the nursing home this year? Why not set up a call center using Skype? Residents, families, and staff members can sign up to call loved ones around the globe, conversing with them via video call. What it would take: A … Read more

The Nursing Home Staff Dining Room as Customer Service Training Opportunity

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“Some staff members may never have eaten at a fancy restaurant or stayed at a 5-star hotel,” the speaker at a long-term care conference pointed out, “How can we expect them to provide good customer service when they don’t know what it is?” That comment got me thinking about the nursing home staff dining room … Read more