Engaging with families

Free Webinar 5/20 @2pm ET: 9 Ways to Improve the Effectiveness of your Social Work Department & Increase LTC Resident Satisfaction

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Join Dr. El Wednesday, May 20th at 2pm Eastern Time (1pm Central Time) for a FREE Webinar on 9 Ways to Improve the Effectiveness of your Social Work Department & Increase LTC Resident Satisfaction sponsored by EmLogis To register: visit EmLogis Events About the webinar: Are your residents depressed, their families distressed, and your staff … Read more

Holiday Gifts for Nursing Home Residents

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This post, along with my Planning for the Holidays article, could be printed out and left for family members in a prominent location.  Think of it as your gift to every nursing home family.   ~Happy Holidays from Dr. El at MyBetterNursingHome.com With the holiday season upon us, you may be wondering what would make a good … Read more

Seeing the ‘invisible patient’ in LTC

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Here’s my latest article on McKnight’s Long-Term Care News: Seeing the ‘invisible patient’ in LTC Jane Gross’ recent post Seeing the ‘Invisible Patient’ in the “New Old Age” blog of the New York Times discusses how professionals often ignore the needs of caregivers of the elderly because they are focused on their identified patient. As the … Read more

Preventing difficult family situations (McKnight’s LTC News)

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Here’s my latest article on McKnight’s Long-Term Care News: Preventing difficult family situations I listened with great interest last week to McKnight’s Fall Expo talk on Pain relief: Dealing with difficult family and resident situations. Attorney Matthew J. Murer provided excellent information on how to work with families to prevent conflicts over treatment and other … Read more

The psychology behind good customer service (and why it’s more important than you think) — McKnight’s LTC News

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Here’s my latest article on McKnight’s Long-Term Care News:   The psychology behind good customer service (and why it’s more important than you think) At the front desk, the workers were having an argument. Some residents watched the proceedings with interest and others with expressions of alarm. A waiting family member shifted from one leg … Read more

Improving your customer service for the holidays (McKnight’s LTC News)

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Here’s my latest article on McKnight’s Long-Term Care News: Improving your customer service for the holidays As the holiday season draws near, more families will be passing through your doors to visit their loved ones at your facility. Out-of-town relatives will be making annual trips and locals will be taking the children to see Grandma … Read more

Shared Decision-Making by Viki Kind, MA, Clinical Bioethicist

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In the long-term care setting, we are often called upon to make difficult decisions on behalf of our elders with dementia.  Some choices, such as refusing medical care, necessitate a capacity evaluation by a licensed and trained professional.  Other decisions are made every day by staff and family members who desire to allow the resident … Read more

5 Lessons long-term care providers can learn from Joan Lunden (McKnight’s LTC News)

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Here’s my latest article at McKnight’s Long-Term Care News: 5 lessons long-term care providers can learn from Joan Lunden Award-winning journalist and author Joan Lunden and I met recently to talk about eldercare issues. Joan’s mother is 94 years old and happy in a small care home after living for years in the community with home care. … Read more