Communication

Addressing residents’ deepest fear

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Here’s my latest article on McKnight’s Long-Term Care News:  Addressing residents’ deepest fear In the TV show “Mad Men,” the Sterling Cooper advertising executives find out how consumers feel about the product they’re pitching by holding focus groups. They ask people who use their product what they like and don’t like about it, how they … Read more

Working on how to communicate in facilities (McKnight’s LTC News)

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Here’s my latest article on McKnight’s Long-Term Care News: Working on how to communicate in facilities Poor communication and coordination between staff members contribute to medication errors and adverse events. These problems are more likely to occur during a transition of care from one setting to another. AMDA, The Society for Post-Acute and Long-Term Care … Read more

Preventing difficult family situations (McKnight’s LTC News)

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Here’s my latest article on McKnight’s Long-Term Care News: Preventing difficult family situations I listened with great interest last week to McKnight’s Fall Expo talk on Pain relief: Dealing with difficult family and resident situations. Attorney Matthew J. Murer provided excellent information on how to work with families to prevent conflicts over treatment and other … Read more

5 Ways to Encourage Teamwork in Your LTC Facility: Free Webinar 9/4

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Join Dr. El Thursday, August 4th at 2pm Eastern Time (1pm Central Time) for a  FREE Webinar on 5 Ways to Encourage Teamwork in Your LTC Facility sponsored by EmLogis To register: visit EmLogis Events   Aunt Sylvia at the nursing station, discussing teamwork: Click here or view below: http://youtu.be/7KTqBbjaJro       About the Webinar: How … Read more

Taking vacations when residents can’t do the same (McKnight’s LTC News)

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Here’s my latest article on McKnight’s Long-Term Care News: Taking vacations when residents can’t do the same Like many, I’m taking some vacation time during the month of August. It got me thinking about the ways workers interact with residents when they take time off from their jobs. It’s more important than you might first … Read more

The psychology behind good customer service (and why it’s more important than you think) — McKnight’s LTC News

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Here’s my latest article on McKnight’s Long-Term Care News:   The psychology behind good customer service (and why it’s more important than you think) At the front desk, the workers were having an argument. Some residents watched the proceedings with interest and others with expressions of alarm. A waiting family member shifted from one leg … Read more

Employee recognition programs: what works (McKnight’s LTC News)

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Here’s my latest article on McKnight’s Long-Term Care News: Employee recognition programs: what works After Ms. Ryan’s psychotherapy session, I stopped at the nursing station and asked the nurse for the name of her aide. The nurse pointed to a uniformed woman right next to me, who turned and asked me with hostility, “How do … Read more

Using psychology to reduce roommate conflicts: A handy guide (McKnight’s LTC News)

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Here’s my latest article on McKnight’s Long-Term Care News: Using psychology to reduce roommate conflicts: A handy guide “My roommate is driving me crazy with his oxygen machine. I haven’t slept in days.” “Her husband stays in the room all the time, even when she’s in rehab.” “She always leaves the window open and I’m … Read more

Connecting in LTC: Seven Sure Ways to Have a Great Visit

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This article for families visiting relatives with dementia in long-term care appears as a guest post on Deborah Shouse Writes where Deborah Shouse, author of Love in the Land of Dementia, offers advice and support for families along their caregiving journey. Connecting in LTC: Seven Sure Ways to Have a Great Visit It wasn’t just an ordinary visit. I walked … Read more