Bodybuilder boosts seniors’ physical confidence (inspiring video from NYT)

This article and accompanying video from the New York Times shows the power of a compassionate and inspirational leader and the willingness and dedication of a student (who happens to be 90). Falls prevention at its best. Be sure to check out the photos in the article. And now please excuse me, I’m going to go work … Read more

The psychology behind good customer service (and why it’s more important than you think) — McKnight’s LTC News

Here’s my latest article on McKnight’s Long-Term Care News:   The psychology behind good customer service (and why it’s more important than you think) At the front desk, the workers were having an argument. Some residents watched the proceedings with interest and others with expressions of alarm. A waiting family member shifted from one leg … Read more

Implementing an employee recognition program: Tips for success (McKnight’s LTC News)

Here’s my latest article on McKnight’s Long-Term Care News:  Implementing an employee recognition program: Tips for success One of my recent posts, Employee recognition programs: What works, focused on the benefits of recognition and key points in choosing a recognition program. Now I’d like to address how to implement your chosen employee recognition program so … Read more

The very anxious resident: A team approach (McKnight’s LTC News)

Here’s my latest article on McKnight’s Long-Term Care News:   The very anxious resident: A team approach “My mother was kicked out of her nursing home again,” my cousin told me. “They said they couldn’t handle her.” I phoned Cousin Belle’s new number in the afternoon. “They didn’t give me my pain medication,” she said … Read more

In the wake of a nursing home double-homicide: How to meet mental health needs and prevent violence (McKnight’s LTC News)

Here’s my latest article on McKnight’s Long-Term Care News:  In the wake of a nursing home double-homicide: How to meet mental health needs and prevent violence News of the recent double-homicide in a Houston nursing home arrived the morning I was to speak to a group gathered to address the needs of younger residents in long-term care. … Read more

Savvy Resident’s Guide is a Finalist for Best Books on Aging and Caregiving!

I’m thrilled to announce that The Savvy Resident’s Guide is a Finalist for Best Books for Aging and Caregiving in the Senior Homes 2014 Best Senior Living Awards contest! Your vote is needed! Please click on the yellow badge link below and vote for The Savvy Resident’s Guide on the Senior Homes page. Thank you! Click on … Read more