Managing Resident Requests for Help, Nursing Homes Magazine, Oct 2003
Managing Resident Requests for Help By Eleanor Feldman Barbera, PhD The Shouters, the Constant Call Bell Ringers and the Complainers don’t have to be that way—you can reshape their behavior Once, when I was new to a facility, I came up to the second floor to find a resident, named Paula, shouting “Nurse, … Read more