“Some staff members may never have eaten at a fancy restaurant or stayed at a 5-star hotel,” the speaker at a long-term care conference pointed out, “How can we expect them to provide good customer service when they don’t know what it is?” That comment got me thinking about the nursing home staff dining room … Read more
Taking a page from my industrial/organizational psychology colleagues, I’ve been thinking about easy, inexpensive ways to improve efficiency in nursing homes. I recently read an article about the Starbucks company asking managers to put together a Mr. Potato Head doll as quickly as possible and then apply the experience to their work behind the coffee … Read more
The best nursing home staff dining room I’ve ever seen was a large bright room with a wall of windows and plenty of welcoming seating. Staff members purchased discounted food, which was tasty enough to entice those outside the nursing home community to come in and pay full fare. A salad and sandwich bar was … Read more