Here’s my latest article on McKnight’s Long-Term Care News: Reflections after an LTC and senior living summit Last week, I attended the MarcusEvans LTC and Senior Living CXO Summit in Los Angeles, where I delivered a keynote address on “Identifying and Repairing Communication Gaps in LTC.” It was a fascinating, energizing event, and not just … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Addressing residents’ deepest fear In the TV show “Mad Men,” the Sterling Cooper advertising executives find out how consumers feel about the product they’re pitching by holding focus groups. They ask people who use their product what they like and don’t like about it, how they … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Use ‘nudge principles’ in LTC to prompt staff in the right direction Standing by the salad bar in the newly opened restaurant, I recoiled at the sign that read, “Please don’t use your hands.” I suggested to the manager that the notice should instead advise diners … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Seeing the ‘invisible patient’ in LTC Jane Gross’ recent post Seeing the ‘Invisible Patient’ in the “New Old Age” blog of the New York Times discusses how professionals often ignore the needs of caregivers of the elderly because they are focused on their identified patient. As the … Read more
Join Dr. El Wednesday, December 10th at 2pm Eastern Time (1pm Central Time) for a FREE Webinar on Secrets to Creating an Emotionally Healthy Environment for Residents sponsored by EmLogis To register: visit EmLogis Events About the Webinar: Is lack of attention to residents’ emotional health undermining your efforts to provide good medical care? … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Working on how to communicate in facilities Poor communication and coordination between staff members contribute to medication errors and adverse events. These problems are more likely to occur during a transition of care from one setting to another. AMDA, The Society for Post-Acute and Long-Term Care … Read more
Join Dr. El Wednesday, November 12th at 2pm Eastern Time (1pm Central Time) for a FREE Webinar on Creating an Emotionally Healthy Workplace sponsored by EmLogis To register: visit EmLogis Events Aunt Sylvia Stays Psychologically Healthy: Click here or view below: http://youtu.be/NlNZVnmNpfo About the Webinar: Is your work environment undermining the … Read more
Tomorrow, 10/16, I’ll be a guest on “When Things Go Wrong,” the Wharton Business Radio show of professor Christian Terwiesch. The live show is 10/16 at 4pm ET and I’ll be on at 4:30pm. Professor Terwiesch will be addressing customer services issues in long-term care. They don’t provide the questions in advance so I have … Read more
Join Dr. El Thursday, October 2nd at 2pm Eastern Time (1pm Central Time) for a FREE Webinar on Using Psychology to Motivate Staff sponsored by EmLogis To register: visit EmLogis Events Aunt Sylvia Motivates the Staff: Click here or view below: http://youtu.be/byhU_OgiIaY About the Webinar: Create a sense of hope and … Read more
Here’s my latest article on McKnight’s Long-Term Care News: Preventing difficult family situations I listened with great interest last week to McKnight’s Fall Expo talk on Pain relief: Dealing with difficult family and resident situations. Attorney Matthew J. Murer provided excellent information on how to work with families to prevent conflicts over treatment and other … Read more