During a recent senior living conference, I was staying at the well-appointed Embassy Suites in Norman, Oklahoma. The key card to open the room came in a small folder. When I took out my key I found a statement on the folder that struck me as being completely relevant to long-term care and an excellent way to view senior living residents:
Our Guest
You are the most important visitor on our premises. You are not dependent on us. We are dependent on you. You are not an interruption to our work. You are the purpose of it. You are not an outsider to our business. You are part of it. We are not doing you a favor by serving you. You are doing us a favor by giving us the opportunity to do so.
